CSAT Solutions has always emphasized that outstanding people are the key to our success. We are hoping to find a qualified and innovative professional to fill the position of Technical Service Supervisor in our repair depot. The successful candidate will take the initiative to improve our production stats while maintaining or reducing cost. We're looking for a creative thinker who doesn't mind sharing their ideas and implementing new strategies to benefit the business. If you are a highly motivated individual with excellent managerial skills and superior time management skills, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.
Role and Responsibilities
- Coordinates and manages daily workflow in a fast-paced technical environment, maintaining high-quality standards and customer satisfaction
- Responsible for managing and ensuring resolution of escalations
- Maintains accountability for performance goals and company targets
- Assigns units for repair to staff ensuring acceptable balance to achieve productivity and quality goals.
- Provides and/or secures assistance and support for their staff.
- Responsible for process compliance including 5S, collecting the data necessary for corrective and preventive action, and reports result to manager.
- Responsible for the continuous and efficient flow of product through their assigned operations and takes actions to immediately correct bottlenecks.
- Supervises employees to ensure they follow the company’s policies and practices, including; counseling, time approval, performance management, etc.
- Maintains appropriate staffing levels by following company’s talent acquisition processes and interviewing/hiring practices
- Interacts with cross-functional groups as necessary to ensure daily operational performance goals are met and reports progress against those goals.
- Maintain open lines of communication between employees and senior management.
- Balance quality, productivity, cost, safety and morale to achieve positive results in all areas. Work to continuously improve in all areas.
- Responsible for meeting ISO 9001 and/or other quality system requirements in their department
- Other duties as assigned
Education, Training and Skills
- High School Diploma or Equivalent
- Computer training diploma or 2 year degree in computer related field required
- 4 year degree in relevant field preferred
- 4 years or more of experience in customer service leadership preferred
- 3 years or more experience in a supervisory role preferred
- Intermediate knowledge of computer hardware
- Proficient English abilities required
- Email and written messaging with intermediate Excel knowledge
- Ability to follow documented procedures, standards and policies
- Excellent time-management skills
Working Conditions and Essential Abilities & Functions
- Warehouse Environment (May not be climate controlled)
- Lift/Carry up to 20lbs
- Push/pull up to 50lbs
- Stand/walk for 8 hours
- Frequent bending, stoop, twisting, and crouching
CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status
